Resume
UX Lead & Product Strategist
Nine years turning complex enterprise products into intuitive, high-impact experiences, and coaching the teams who build them.
Focus
What I do
Product Strategy & Definition
- Product vision and roadmap definition
- Discovery facilitation and opportunity framing
- Jobs-to-be-done and capability mapping
- Success metrics tied to business outcomes
Research & Service Design
- User interviews, empathy mapping, field observation
- Journey maps, service blueprints, process mapping
- Heuristic evaluation and competitive analysis
- Usability testing and continuous validation
Design & Delivery
- Visual design and high-fidelity, interactive prototypes
- Design systems, tokens and component libraries
- Figma to dev handoff, embedded with engineering through build
- Accessible, WCAG 2.0 compliant experiences
Coaching & Enablement
- UX in the product operating model
- Design sprint and workshop facilitation
- Mentoring designers and UX coaches
- Raising UX maturity across product and engineering
Experience
Where I've worked
Lead UX Designer & Coach
Turnberry SolutionsCurrent
Design lead and coach embedded with client product organizations across healthcare, fintech, ag science and compliance. UX enablement, design system creation and integrating UX into how product teams actually work.
Senior UX Designer
Previously at Turnberry Solutions
Led end-to-end product design on client engagements, from discovery and research through high-fidelity prototypes and delivery alongside engineering.
Senior User Experience Designer
Cognizant
Partnered with internal and external clients to identify business and user requirements, translating conceptual ideas into interaction and design solutions.
User Experience Designer
Equifax
Designed enterprise compliance and reporting products, including CaseBuilder, Advanced Reporting and the Compliance Center mobile onboarding experience.
UX / UI Designer
The Clix Group
Executed visual design stages end to end, using user feedback and trends analysis to shape and improve the experience.
Selected engagements
Work by impact
Empower Health Product Suite
Empower Health · Lead UX Designer
AI-Powered Accuracy from Chart to Claim
Read →Advisor Workstation
Cambridge · Lead UX Designer
Powering Efficiency for Independent Financial Experts
Read →Defining UX, Together
Cargill · UX Enablement Lead
UX Transformation: From a Service to a System
Read →Homebase Medical Experience Platform
Homebase Medical · Lead UX Designer
Elevating In-Home Care Through Clinician-Centered Design
Read →ESGCheck
PwC · Lead & Sole Designer
Simplifying ESG Compliance with Confidence
Read →Claims Reimagined
UnitedHealthcare · Lead UX Designer & Researcher
A UX Prescription for a Pain-Free Claim Processing Experience
Read →Compliance Center Mobile App
Equifax · Co-Lead UX Designer
Employee Onboarding Made Simple
Read →Advanced Reporting
Lead & Sole Designer
Turning HR Data into Actionable Insights
Read →CaseBuilder
Equifax · UX Designer
Streamlining Unemployment Claims with Precision & Compliance
Read →Ember Collective App Redesign
Ember Collective · Product Designer
Turning Class Scheduling into a Ritual
Read →